Privacy Policy

This Privacy Policy describes our practices for handling personal information we collect through our website, lead-capture forms, consultation bookings, AI chat and voice agents, calls, text messages, emails, and the marketing automation services we build and manage for our clients. By using our website or services, you acknowledge the practices described here.

• Contact details — name, phone number, email address, and business name submitted through our forms or booking calendar.
• Consultation booking details — selected date, time, time zone, and notes shared when scheduling a free consultation.
• Messages and chat transcripts — conversations with our AI chat agents, including questions asked and responses given.
• Call recordings and transcripts — recordings and transcriptions of calls handled by our AI voice agents, including the reason for the call and any details shared.
• Payment information — billing details processed by third-party payment processors. We do not store full card numbers or banking details ourselves.
• Website usage data — pages visited, actions taken, and interactions on our site.
• Cookies — small files stored on your device as described in the cookies section below.
• IP address and device information — your IP address, browser type, operating system, and similar technical details.

We collect information you provide directly through forms, our booking calendar, AI chat and voice agents, phone calls, text messages, and emails. We also collect data automatically through cookies and analytics tools when you visit our website.

• Providing, delivering, and improving our services.
• Scheduling and confirming consultations.
• Responding to your inquiries and support requests.
• Sending marketing communications where you have consented to receive them.
• Processing payments and managing billing.
• Analyzing usage to improve our website and offerings.
• Protecting the security of our systems and users.
• Complying with legal obligations and requests.

We use AI agents that may interact with you by chat, voice, and text. When you engage with one of our AI agents, the conversation may be recorded, transcribed, and stored so we can review it, improve our services, and follow up on your request. AI-generated responses may not always be accurate. We encourage you to confirm important details with our team.

We retain personal information only as long as needed to provide our services, comply with legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information, though no system is perfectly secure.

Our services are not directed to anyone under 18, and we do not knowingly collect information from minors. If you believe we have collected information from a child, contact us and we will delete it.

Our website may link to third-party sites we do not control. We are not responsible for their privacy practices or content. Review their policies before sharing your information.

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date. Continued use of our site or services after changes means you accept the revised policy.

Questions about this policy? Contact The Business Growth Agency at hello@businessgrowthagency.com or 1 (561) 598-0087. We are based in Fort Lauderdale, Florida, USA.